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Frequently Asked Questions
Find a Philips EasyKey dealer near you or purchase directly from their websites. Our dealer locator tool makes it easy.
Check dealer hours before visiting. Our knowledgeable dealers can help you choose the perfect lock for your needs and schedule installation.
Lock prices do not include installation. Installation is handled by a separate company with its own pricing.
A technician will install your lock during your scheduled appointment. This may involve some minor door adjustments. The technician will activate your lock, show you how to use it, and document the installation. In rare cases, if your door isn’t compatible with your chosen lock, the technician will work with the dealer to find an alternative.
Register your warranty online (under the “Register Warranty” tab) or through your warranty card. Registration is required for coverage.
Our 24/7 hotline is available for technical support and defect issues. You can find the number on our website or your warranty card.
Your Philips EasyKey digital lock is covered for one year (parts and labor) from the date of installation. Keep your purchase receipt for verification. Unregistered locks or those without proof of purchase may not be eligible for warranty service.
Your DV001 software may need updating. Ensure you have version 09.81100.00.13. If not, update your software following the instructions on our website.
Your DV001 software may need updating. Ensure you have version 09.81100.00.13. If not, update your software following the instructions on our website.
Yes, multiple users can access your smart lock through the EasyKey App. You can have one administrator and up to three additional user accounts. Note that Wi-Fi unlock is limited to the administrator account, while other users can unlock via Bluetooth and view access logs.